Heated Towel Rails, Towel Warmers, Showers, Taps, and Accessories

DELIVERIES

Please read this information carefully prior to placing you order. These instructions are in place to assist you in recieving your goods as conveniently as possible whilst enabling us to offer you the best prices possible. Should you have any queries, or wish clarification on any part of our delivery terms, please contact the sales office on 08450 580 540

1:All prices are inclusive of delivery to mainland UK addresses. Goods can be sent to a forwarding agent for overseas deliveries. Please note that once deliveries are made to your designated address, Bathroom Stuff will not accept any damages or losses that may be caused by third parties.

2: Once goods are ready from the manufacturer, they will be despatched by overnight courier to your designated address. Dependant on your order, goods should reach you within 1-2 days of the despatch date shown. Despatch dates and delivery periods shown are laid out by our suppliers and are to be used as a guide only. Occasionally some delays do occur. In this instance we will endeavour to notify you prior to your delivery date if we are made aware by our suppliers. In order to avoid any problems with receiving your goods, we suggest you have deliveries made where someone will be available to accept receipt of the goods and carry them indoors. Couriers are appointed by the manufacturers and employed to deliver to consignee addresses only. Once delivered to your designated address, moving the goods indoors will be your responsibility. Please ensure you are able to do this or have someone available to assist you in this.

3: Couriers, appointed by our manufacturers will make two attempts to deliver goods to your designated address. In the first instance if the delivery is failed, they will leave a card detailing their office number and when they will call again. This is usually the following working day. Should you not be available to accept receipt on the second delivery, please notify the couriers prior to the delivery date and they will arrange a more convenient time. Should the second delivery fail, goods will be returned to the manufacturer and delivery charges will be applied to re-deliver. Refunds cannot be given for goods if the consignee has not been available for collection after two attempts. Due to nature of our business, and the outside parties involved in supplying your goods, Bathroom Stuff cannot be held responsible for consequential losses incurred by late or incomplete deliveries. Please note that our product offering is supplied by a number of manufacturers who use their own independent couriers. As a result, your goods could arrive on separate days and from different couriers. Should you require your goods to be delivered on the same day, please contact us and we will request despatch from the manufacturers on a certain day. Timed deliveries will incur a surcharge which you will be notified of prior to confirmation that a particular delivery service can be acheived. Please note: every endeavour will be made to provide this service for you and in most cases, we can achieve this successfully however, should goods not arrive on a specific date, Bathroom Stuff cannot be held responsible for any consequential losses.

4: Every effort will be made to deliver your goods complete, in good order and in a timely fashion. Occasionally, errors do occur which we will endeavour to rectify as soon as possible. We recommend you check all goods and make sure all component parts are complete and in good order prior to appointing your installer.

5: All delivery services are carried out by third parties, therefore we would ask you to sign all deliveries as 'Unchecked' after inspecting for any damage. If the packaging appears to be intact any you suspect the goods inside may be damaged sign as 'Damaged'. Should there be any damage on the packaging, please refuse delivery from the courier and contact us immediately. This will enable our manufacturers to make claims for any mishandling or mistreatment. Should you find goods to be damaged after unpacking, please contact us immediately. No claim will be accepted after a duration of 48 hours after delivery. Any goods signed for as 'Received in good condition' cannot be eligible for damage claims.